Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@lekurbeauty.com.

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs, except when an item arrives defective or damaged, you receive the wrong item, or applicable law requires otherwise. Items sent back to us without first requesting and receiving return authorization will not be accepted.

You can always contact us for any return question at contact@lekurbeauty.com.

Damages and issues
Please inspect your order upon recept and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For health, safety, and hygiene reasons, we cannot accept returns of opened, used, tested, or tested beauty and personal care products. We also cannot accept returns of personalized or custom-made items.

Please inspect your order upon delivery and contact us promptly if an item is damaged, defective, or incorrect so we can review the issue and make it right.

Sale items, promotional items marked as final sale, and gift cards are not eligible for return or refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@lekurbeauty.com.